In a fast changing world governed by innovative Enterprise Services and the Future Internet, the issue of Enterprise Interoperability is no longer limited to the interoperation of systems within a single company, but has become a much greater multi-view issue of interoperability throughout a Network of Enterprises. This book contains the proceedings of 13 workshops presented as short papers and discussions held at each workshop. The workshops were co-located with the I-ESA’12 Conference organized by the Polytechnic University of Valencia, Spain. Complementary to the conference program, the workshops aimed at exploiting new issues, challenges and solutions for Enterprise Interoperability. The scope of the workshops spanned a wide range of interoperability issues in Service Science and Innovation, Model Driven Interoperability, Service Oriented Architectures, Factories of the Future, Enterprise Networks and Management, SME Aspects and Standards.
In a fast changing global economy governed by Enterprise Services and the Future Internet, enterprises and virtual factories will self-organize in distributed, interoperable, innovation Ecosystems where the issues of Enterprise Interoperability need to be solved in a multi-view of information, services and processes throughout Enterprise Networks. The book constitutes the proceedings of five workshops co- located with the Fifth IFIP Working Conference IWEI 2013. It contains the presented peer reviewed papers and summaries of the workshop discussions. Complementing the IWEI Conference program, the workshops aimed at exploiting new issues, challenges and solutions for Enterprise Interoperability and Manufacturing Eco Systems. The scope of the workshops spanned over a range of interoperability issues in Service Science and innovation, Model Driven Service Engineering Architectures, Service Modelling Languages, reference ontology for manufacturing , Case studies and tools particularly for SMEs, Business – IT alignment and related Standardization. Contents 1 – Model Driven Services Engineering Architecture (MDSEA): A Result of MSEE Project An Architecture for Service Modelling in Servitization Context: MDSEA, Y. Ducq. A Set of Templates for MDSEA, D. Chen. 2 – Interoperability to Support Business–IT Alignment Report Workshop 2, I.-S. Fan, V. Taratoukhine, M. Matzner. Interoperability as a Catalyst for Business Innovation, J.H.P. Eloff, M.M. Eloff, M.T. Dlamini, E. Ngassam, D. Ras. Process-Oriented Business Modeling – An Application in the Printing Industry, A. Malsbender, K. Ortbach, R. Plattfaut, M. Voigt, B. Niehaves. A Comparative Study of Modelling Methodologies Using a Concept of Process Consistency, E. Babkin, E. Potapova, Y. Zelenova. Maintenance Support throughout the Life-Cycle of High Value Manufacturing Products. Interoperability Issues, A. Fedotova, V. Taratoukhine, Y. Kupriyanov. Using Enterprise Architecture to Align Business Intelligence Initiatives, I.-S. Fan, S. Warner. Towards Enterprise Architecture Using Solution Architecture Models, V. Agievich, R. Gimranov, V. Taratoukhine, J. Becker. 3 – Standardisation for Interoperability in the Service-Oriented Enterprise Report Workshop 3, M. Zelm, D. Chen. Standardisation in Manufacturing Service Engineering, M. Zelm, G. Doumeingts. Service Modelling Language and Potentials for a New Standard, D. Chen. An Approach to Standardise a Service Life Cycle Management, M. Freitag, D. Kremer, M. Hirsch, M. Zelm. Open Business Model, Process and Service Innovation with VDML and ServiceML, A. J. Berre, H. De Man, Y. Lew, B. Elvesæter, B.M. Ursin-Holm. Reference Ontologies for Manufacturing, R. Young, N. Hastilow, M. Imran, N. Chungoora, Z. Usman, A.-F. Cutting-Decelle. Standardisation Tools for Negotiating Interoperability Solutions, T. Santos, C. Coutinho, A. Cretan, M. Beca, R. Jardim-Goncalves. 4 – Case Studies on Enterprise Interoperability: How IT Managers Profit from EI Research Report Workshop 4, S. Kassel. Experiences of Transferring Approaches of Interoperability into SMEs, F. Gruner, S. Kassel. 5 – Selected New Applications of Enterprise Interoperability . 179 Report Workshop 5, L. Ferreira Pires, P. Johnson. Service-Oriented Enterprise Interoperability in Logistics, W. Hofman. An Ontological Approach to Logistics, L. Daniele, L. Ferreira Pires. Social Vision of Collaboration of Organizations on a Cloud Platform, A. Montarnal, W. Mu, F. Bénaben, A.-M. Barthe-Delanoë, J. Lamothe. Semantic Standards Quality Measured for Achieving Enterprise Interoperability: The Case of the SETU Standard for Flexible Staffing, E. Folmer, H. Wu. Re
Data as a Service shows how organizations can leverage “data as a service” by providing real-life case studies on the various and innovative architectures and related patterns Comprehensive approach to introducing data as a service in any organization A reusable and flexible SOA based architecture framework Roadmap to introduce ‘big data as a service’ for potential clients Presents a thorough description of each component in the DaaS reference architecture so readers can implement solutions
This book contains the proceedings of the international workshop “Designing and Building with Ultra-High Performance Fibre-Reinforced Concrete (UHPFRC): State of the Art and Development”, organized by AFGC, the French Association for Civil Engineering and French branch of fib, in Marseille (France), November 17-18, 2009. This workshop was focused on the experience of a lot of recent UHPFRC realizations. Through more than 50 papers, this book details the experience of many countries in UHPFRC construction and design, including projects from Japan, Germany, Australia, Austria, USA, Denmark, the Netherlands, Canada… and France. The projects are categorized as novel architectural solutions, new frontiers for bridges, new equipments and structural components, and extending the service life of structures. The last part presents major research results, durability and sustainability aspects, and the updated AFGC Recommendations on UHPFRC.
A guide to designing and implementing VPLS services over an IP/MPLS switched service provider backbone Today's communication providers are looking for convenience, simplicity, and flexible bandwidth across wide area networks-but with the quality of service and control that is critical for business networking applications like video, voice and data. Carrier Ethernet VPN services based on VPLS makes this a reality. Virtual Private LAN Service (VPLS) is a pseudowire (PW) based, multipoint-to-multipoint layer 2 Ethernet VPN service provided by services providers By deploying a VPLS service to customers, the operator can focus on providing high throughput, highly available Ethernet bridging services and leave the layer 3 routing decision up to the customer. Virtual Private LAN Services (VPLS) is quickly becoming the number one choice for many enterprises and service providers to deploy data communication networks. Alcatel-Lucent VPLS solution enables service providers to offer enterprise customers the operational cost benefits of Ethernet with the predictable QoS characteristics of MPLS. Items Covered: Building Converged Service Networks with IP/MPLS VPN Technology IP/MPLS VPN Multi-Service Network Overview Using MPLS Label Switched Paths as Service Transport Tunnels Routing Protocol Traffi c Engineering and CSPF RSVP-TE Protocol MPLS Resiliency – Secondary LSP MPLS Resiliency – RSVP-TE LSP Fast Reroute Label Distribution Protocol IP/MPLS VPN Service Routing Architecture Virtual Leased Line Services Virtual Private LAN Service Hierarchical VPLS High Availability in an IP/MPLS VPN Network VLL Service Resiliency VPLS Service Resiliency VPLS BGP Auto-Discovery PBB-VPLS OAM in a VPLS Service Network
A guide to designing and implementing VPLS services over an IP/MPLS switched service provider backboneToday's communication providers are looking for convenience, simplicity, and flexible bandwidth across wide area networks-but with the quality of service and control that is critical for business networking applications like video, voice and data. Carrier Ethernet VPN services based on VPLS makes this a reality. Virtual Private LAN Service (VPLS) is a pseudowire (PW) based, multipoint-to-multipoint layer 2 Ethernet VPN service provided by services providers By deploying a VPLS service to customers, the operator can focus on providing high throughput, highly available Ethernet bridging services and leave the layer 3 routing decision up to the customer.
Tap the power of Big Data with Microsoft technologies Big Data is here, and Microsoft's new Big Data platform is a valuable tool to help your company get the very most out of it. This timely book shows you how to use HDInsight along with HortonWorks Data Platform for Windows to store, manage, analyze, and share Big Data throughout the enterprise. Focusing primarily on Microsoft and HortonWorks technologies but also covering open source tools, Microsoft Big Data Solutions explains best practices, covers on-premises and cloud-based solutions, and features valuable case studies. Best of all, it helps you integrate these new solutions with technologies you already know, such as SQL Server and Hadoop. Walks you through how to integrate Big Data solutions in your company using Microsoft's HDInsight Server, HortonWorks Data Platform for Windows, and open source tools Explores both on-premises and cloud-based solutions Shows how to store, manage, analyze, and share Big Data through the enterprise Covers topics such as Microsoft's approach to Big Data, installing and configuring HortonWorks Data Platform for Windows, integrating Big Data with SQL Server, visualizing data with Microsoft and HortonWorks BI tools, and more Helps you build and execute a Big Data plan Includes contributions from the Microsoft and HortonWorks Big Data product teams If you need a detailed roadmap for designing and implementing a fully deployed Big Data solution, you'll want Microsoft Big Data Solutions.
A complete, comprehensive methodology and framework for adopting and managing a successful service oriented architecture environment Achieving Service-Oriented Architecture helps to set up an SOA Architecture Practice defining the policies, procedures, and standards that apply not just to IT developers but to the entire corporation as it relates to business applications. Why a new architectural approach is necessary for your business to achieve all the value SOA has to offer Focuses on setting up an enterprise architecture practice for service-oriented architecture Discusses the implementation and governance processes for SOA Defines and describes an overall architectural framework for managing SOA assets at an enterprise architecture level Shows how to set up and run an SOA Enterprise Architecture Practice using the methodology and framework presented Defining how an Architecture Practice can transform itself and your corporation to maximize the benefits of the SOA approach, Achieving Service-Oriented Architecture provides a pragmatic enterprise architecture approach and framework for implementing and managing service oriented architecture from a business organization and business practices perspective. Note: CD-ROM/DVD and other supplementary materials are not included as part of eBook file.
A how-to guide for Java programmers who want to use design patterns when developing real-world enterprise applications This practical book explores the subject of design patterns, or patterns that occur in the design phase of a project's life cycle. With an emphasis on Java for the enterprise, Mark Grand guides Java programmers on how to apply traditional and new patterns when designing a large enterprise application. The author clearly explains how existing patterns work with the new enterprise design patterns and demonstrates through case studies how to use design patterns in the real world. Features include over 50 design patterns, each mapped out by UML, plus an overview of UML 1.4 and how it fits in with the different phases of a project's life cycle.
The current diversity of transport services, as well as the complexity resulting from the deployment of specific transport protocols or mechanisms over the different services provided by heterogeneous networks, demand a novel design of the transport layer. Moreover, current and future applications will only be able to take advantage of the most adapted and available transport services if they are able to interact (i.e. discover, compose, deploy and adapt) efficiently with this advanced transport layer. The work presented in this book proposes a model-driven methodology and a service-oriented approach aimed at designing the mechanisms, functions, protocols and services of the next generation transport layer. The first part of this book presents the state of the art of transport protocols and introduces a model-driven methodology and an ontology semantic model implementation aimed at designing next generation transport protocols. The second part presents the UML-based design of a component-based transport protocol. An extension to this protocol based on service-component and service-oriented architectures is also presented. The third part presents various model-driven adaptive strategies aimed at managing the behavioral and structural adaptation of next generation autonomic transport protocols. The fourth and final part presents the design of a transport layer based on component-oriented and service-oriented approaches and integrating the autonomic computing paradigm guided by the semantic dimension provided by ontologies.
This book offers the reader the keys for a successful understanding, integration and usage of satellite systems in addition to next generation terrestrial networks. The DVB-S2/RCS system is used to illustrate the integration challenges. The presentation uses a system approach, i.e. it tackles the terrestrial and satellite telecommunication systems’ complexity with a high level approach, focusing on the systems’ components and on their interactions. Several scenarios present the different paths that can be followed for the integration of satellite systems in terrestrial networks. Quality of Service management techniques in terrestrial and satellite systems and the solutions to help them to interoperate are provided. Inter-system mobility solutions and performance problems are then addressed. The solutions proposed in this book have been developed within the framework of European and French funded research projects and tested with simulated or real testbeds.
Features coverage of the service systems lifecycle, including service marketing, engineering, delivery, quality control, management, and sustainment Featuring an innovative and holistic approach, Service Science: The Foundations of Service Engineering and Management provides a new perspective of service research and practice. The book presents a practical approach to the service systems lifecycle framework, which aids in understanding and capturing market trends; analyzing the design and engineering of service products and delivery networks; executing service operations; and controlling and managing the service lifecycles for competitive advantage. Utilizing a combined theoretical and practical approach to discuss service science, Service Science: The Foundations of Service Engineering and Management also features: Case studies to illustrate how the presented theories and design principles are applied in practice to the definitions of fundamental service laws, including service interaction and socio-technical natures Computational thinking and system modeling such as abstraction, digitalization, holistic perspectives, and analytics Plentiful examples of service organizations such as automobile after-sale services, global project management networks, and express delivery services An interdisciplinary emphasis that includes integrated approaches from the fields of mathematics, engineering, industrial engineering, business, operations research, and management science A detailed analysis of the key concepts and body of knowledge for readers to master the foundations of service management Service Science: The Foundations of Service Engineering and Management is an ideal reference for practitioners in the contemporary service engineering and management field as well as researchers in applied mathematics, statistics, business/management science, operations research, industrial engineering, and economics. The book is also appropriate as a text for upper-undergraduate and graduate-level courses in industrial engineering, operations research, and management science as well as MBA students studying service management.
A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always clear what works and what doesn't, and implementing new customer service practices midstream can be a difficult, chaotic task. Business leaders who want to transform their business culture into one of customer service excellence need reliable, proven guidance. Unleashing Excellence gives you practical tools and step-by-step guidance tailored to your company's individual customer service needs. It shows you how to navigate your teams through every step of the implementation process to achieve true customer service excellence. The book covers the training and education of your group, how to measure the quality of your service, how to build a culture of personal accountability, and how to recognize excellence and reward it. Fully revised to include updated information on the latest tools and best practices, as well as the stories and lessons learned from those organizations that have used the process described in the book. Offers proven best practices for designing and implementing an excellent customer service culture Simple format divides content into nine «leadership actions» that guide you through a step-by-step process Shows you how to build a common customer service vision for your entire organization Customer service is vital to the survival of your business. If you want to move your organization's customer service practices from good to great, Unleashing Excellence is the key.
Transport systems have to meet the mobility needs of people and commodities on all scales, from the local to the global level. Concerns about the energy, fumes and sound emissions produced, and about the safety, service quality, intelligence and lifecycle of the systems, etc. can all be included in a systemic approach. This approach can contribute to the development of sustainable solutions, for individual vehicles as well as for transport systems. Derived from an approach combining the social and physical sciences, these solutions result from the integration of physical objects, services and organizational processes, which involve several actors. Their harmonious organization contributes to the development of more virtuous transport systems for the future of urban and inter-urban mobility.
Enterprises and organizations of any kind embedded in today's economic environment are deeply dependent on their ability to take part in collaborations. Consequently, it is strongly required for them to get actively involved for their own benefit in emerging, potentially opportunistic collaborative enterprise networks. The concept of “interoperability” has been defined by INTEROP-VLab as “The ability of an enterprise system or application to interact with others at a low cost in a flexible approach”. Consequently, interoperability of organizations appears as a major issue to succeed in building on the fly emerging enterprise networks. The International Conference on Interoperability for Enterprise Systems and Applications (I-ESA 2014) was held under the motto “interoperability for agility, resilience and plasticity of collaborations” on March 26-28, 2014 and organized by the Ecole des Mines d’Albi-Carmaux, France on behalf of the European Laboratory for Enterprise Interoperability (INTEROP-VLab). On March 24-25, co-located with the conference eight workshops and one doctoral symposium were held in four tracks complementing the program of the I-ESA’14 conference. The workshops and the doctoral symposium address areas of greatest current activity focusing on active discussions among the leading researchers in the area of Enterprise Interoperability. This part of the conference helps the community to operate effectively, building co-operative and supportive international links as well as providing new knowledge of on-going research to practitioners. The workshops and doctoral symposium aimed at exploiting new issues, challenges and solutions for Enterprise Interoperability (EI) and associated domains of innovation such as Smart Industry, Internet-Of-Things, Factories of the Future, EI Applications and Standardisation. These proceedings include the short papers from the I-ESA’14 workshops and the doctoral symposium. The book is split up into 9 sections, one for each workshop and one for the doctoral symposium. All sections were organized following four tracks: (1) EI and Future Internet / Factory of the Future; (2) EI Application Domains and IT; (3) EI Standards; (4) EI Doctoral Symposium. For each section, a workshop report is provided summarizing the content and the issues discussed during the sessions. The goal of the first track was to offer a discussion opportunity on interoperability issues regarding the use of Internet of Things on manufacturing environment (Workshops 1 and 3) on one hand, and regarding the potential of innovation derived from the use of digital methods, architectures and services such as Smart Networks (Workshops 2 and 4) on the other hand. The second track focused on particular application domains that are looking for innovative solutions to support their strong collaborative needs. Thus, the track developed one workshop on the use of EI solution for Future City-Logistics (Workshop 5) and one on the use of EI solutions for Crisis / Disaster Management (Workshop 6). The third track studied the recent developments in EI standardization. Two workshops were dedicated to this issue. The first one has proposed to focus on the management of standardization (Workshop 8) and the second one has chosen to work on the new knowledge on standardization developments in the manufacturing service domain (Workshop 9). The last track, the doctoral symposium presented research results from selected dissertations. The session discussed EI knowledge issues, notably in terms of gathering through social networks or Internet of Things and of exploitation through innovative decision support systems.