Designing Quality of Service Solutions for the Enterprise
The growth of the informal sector in spite of alarming constraints is an appeal to the role which they continue to play in creation of employment opportunities in the fast growing urban sector. In the present shoe shine enterprises scenario, service quality is a vital competitive advantage to maintain customer support and build great base for the enterprise. However, customer loyalty is little known and these categories of enterprise continue to be marginalized. This study examined the influence of customer perceived service quality indicators on loyalty in the shoe shine enterprises in Eldoret town Kenya. The objectives of this study were to; determine the effect of core service on customer loyalty, examine the influence of the human element of service delivery on customer loyalty, examine how systemization of service delivery influence customer loyalty, assess the effect of tangible of a service on customer loyalty and investigate the influence of shoe shine enterprises social responsibility practices on customer loyalty. The study was based on the SERVQUAL model. The research design was survey.
In this book, we formulated an intelligent Quality of Service provisioning model with a view to improving the perceived response time of e-commerce clients, while effectively optimizing the limited resources using the fuzzy expert system. A prototype of the model was implemented as a web based n-tier application comprising of the client tier, the web tier and the enterprise tier using Java 2 Enterprise Edition (J2EE) language. The performance of the model was investigated using a simulation program developed in MATLAB modelling language.In the simulation, clients’ systems characteristics, their purchase histories and page sizes after a search operation is performed were randomly generated from statistical distributions.The simulation result revealed a good performance of the model over the Internet Best Effort model. specifically, the model will provide an effective management of quality of service of web applications in environments where computing and network resources are limited
A guide to designing and implementing VPLS services over an IP/MPLS switched service provider backbone. Today's communication providers are looking for convenience, simplicity, and flexible bandwidth across wide area networks-but with the quality of service and control that is critical for business networking applications like video, voice and data. Carrier Ethernet VPN services based on VPLS makes this a reality. Virtual Private LAN Service (VPLS) is a pseudowire (PW) based, multipoint-to-multipoint layer 2 Ethernet VPN service provided by services providers By deploying a VPLS service to customers, the operator can focus on providing high throughput, highly available Ethernet bridging services and leave the layer 3 routing decision up to the customer. Virtual Private LAN Services (VPLS) is quickly becoming the number one choice for many enterprises and service providers to deploy data communication networks. Alcatel-Lucent VPLS solution enables service providers to offer enterprise customers the operational cost benefits of Ethernet with the predictable QoS characteristics of MPLS. Items Covered: - Building Converged Service Networks with IP/MPLS VPN Technology; - IP/MPLS VPN Multi-Service Network Overview; - Using MPLS Label Switched Paths as Service Transport Tunnels; - Routing Protocol Traffi c Engineering and CSPF; - RSVP-TE Protocol; - MPLS Resiliency - Secondary LSP; - MPLS Resiliency - RSVP-TE LSP Fast Reroute; - Label Distribution Protocol; - IP/MPLS VPN Service Routing Architecture; - Virtual Leased Line Services; - Virtual Private LAN Service; - Hierarchical VPLS; - High Availability in an IP/MPLS VPN Network; - VLL Service Resiliency; - VPLS Service Resiliency; - VPLS BGP Auto-Discovery; - PBB-VPLS; - OAM in a VPLS Service Network.
Today’s Internet provides one simple service : best effort datagram delivery. This minimalist service allows the Internet to be stateless, that is, routers do not need to maintain any fine grained information about traffic. As a result of this stateless architecture, the Internet is both highly scalable and robust. In this thesis novel solutions are proposed for providing flow protection with stateless network and simple state network by retaining simple, scalable and robust features of the current best effort service. Stateless network architecture is a network in which, routers do not maintain any state information. This architecture is simple, scalable and robust. simple state Network is a net work in which routers maintain only packet count and flow-id as state information. This architecture is simple. we describe complete solutions including architectures, algorithms and implementations which address the most important flow protection problem in today’s Internet. Compared to existing solutions our solutions eliminate the most complex per flow operations, since our solutions process the packets on per class basis. proposed Solutions are are evaluated using NS-2 Simulator
The present study emphasizes on designing of an ESP Pre-service/In-service Extensive Writing Course for bank officers. Their workplace demands maximum accuracy and precision in documentation of facts and figures related to accounts, debits, credits and transaction. Hence, to propose the course, needs analysis is done. Needs analysis includes survey with the help of questionnaire, semi structured interview and the written test i.e. an IELTS test to check the written proficiency of the participants so that they may meet the standards of their future workplace. The responses collected through the survey show that the participants lack enough proficiency in English Language to draft an effective document in the banking context where they record and confirm various operations. They need to improve their writing skill in the context of their workplace so to achieve maximum proficiency in producing any written document. Keeping in view the demands of the banking profession, an ESP Pre-service/In-service Extensive Writing Course is proposed in this study.
Quality is a determinant factor for the long term success of firms. It is also important in service industries as it is highly related with customer satisfaction at each step in the process. Quality in healthcare thus needs much attention as it is a work of life perpetuation. In Ethiopian healthcare sector, there is a responsiveness problem. Due to this, it is common to hear customer complaints in hospitals and the complaints regarding the delay and service quality are aggravating. This book examines service quality of Tikur Anbessa Hospital under the light of quality concepts and proposes solutions which are helpful in minimizing the core problems.
Wi-Fi telephony is the latest, most cost effective, and clearest way of carrying voice data wirelessly. The great news is that it can be integrated seamlessly into the same infrastructures as currently used for computer and telephone data.The digital quality is far above current cellular technologies.This book will be among the first to discuss Session Initiation Protocol (SIP), Quality of Service (QoS), and interoperability in connection with Wi-Fi telephony. Security challenges are also presented and solved along these malleable wireless boundaries. In short, this book provides all the information necessary for effective, reliable, crystal clear Wi-Fi telephony service and implementation.*Using current telephone and computer infrastructure this technology can be implemented at low cost*The importance of Quality of Service (QoS) and security of Wi-Fi telephony is considered*Enhances the clarity of a call beyond a basic cellular phone using digital data transfer
Microsoft .NET Server Solutions for the Enterprise
This study seeks to develop strategies for an Enterprise Mobility Solutions Provider. It seeks to understand the forces in the Enterprise Mobility Solutions Industry, new markets to enter and frames recommendations for such a company. Following these recommendations would ensure that the company develops the required resources and competencies to sustain in the market. Strategy making is done using the Delta model and seeks to address the issues of customer bonding, financial aspects of resource allocation and execution which includes monitoring progress. In the absence of literature that addresses the key issues faced by such companies, the study is an important contribution to theory on mobile business management.
Internet Services – The Economics of Quality of Service for Networks, Grids, and Markets
In today’s world, many e-business initiatives such as workforce optimization, customer care, e-commerce, and corporate communication often depend on unprecedented levels of network access and agility. Pursuing these initiatives needs complex networking, dedicated IT resources for 24-hour monitoring and management, and cost-effective integrated voice and data services. In the face of these demands, many business houses are reassessing their corporate networking infrastructures and seriously considering out-sourcing alternatives. Service providers offering managed IPVPN services can help corporate business meet today’s challenges. The primary function of an IPVPN is to provide cost-effective, secure connectivity over a shared infrastructure with identical policies and service attributes that the enterprise enjoys within its dedicated private network. This monograph describes algorithms for building dynamic and resource-assured managed VPNs that can satisfy users of the VPN as well as increase the revenue generation for service providers. These algorithms span the areas of optimal tunnel path finding, dynamic bandwidth management, unicast and multicast restoration of VPNs.
A must-have guide for all companies undertaking service-oriented architecture (SOA) and IT governance Service-Oriented Architecture Governance for the Services Driven Enterprise expertly covers the business, organizational, process, compliance, security, and technology facets of SOA and IT governance. This book provides a comprehensive enterprise view of governance from a strategic and tactical perspective, as well as modeling and planning tools to help evolve a company's ongoing governance requirements. Written by Eric Marks and the industry's leading SOA authorities, this essential book provides a refreshing business-driven perspective to SOA and IT governance.
This book attempts to clarify the SERVQUAL model. It not only provides managers a clear picture of the quality of the services provided, but also helps them to discover the needs, wishes and expectations of the guests. The same is analyzed by determining the characteristics of service quality that are most important for guests. The findings of this research will help managers in setting customer defined standards for providing quality hospitality services through their hotels.
A complete, comprehensive methodology and framework for adopting and managing a successful service oriented architecture environment Achieving Service-Oriented Architecture helps to set up an SOA Architecture Practice defining the policies, procedures, and standards that apply not just to IT developers but to the entire corporation as it relates to business applications. Why a new architectural approach is necessary for your business to achieve all the value SOA has to offer Focuses on setting up an enterprise architecture practice for service-oriented architecture Discusses the implementation and governance processes for SOA Defines and describes an overall architectural framework for managing SOA assets at an enterprise architecture level Shows how to set up and run an SOA Enterprise Architecture Practice using the methodology and framework presented Defining how an Architecture Practice can transform itself and your corporation to maximize the benefits of the SOA approach, Achieving Service-Oriented Architecture provides a pragmatic enterprise architecture approach and framework for implementing and managing service oriented architecture from a business organization and business practices perspective. Note: CD-ROM/DVD and other supplementary materials are not included as part of eBook file.